Card Disputes Demystified

Learn about chargeback types, dispute roles, and how evidence, deflection tools, and arbitration fit into a strong chargeback management strategy.

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1. Get Ready - Card Disputes Demystified!
2. Navigating the Course
3. Introductory Questions
4. Glenbrook Key Payments Terminology & Resources
5. Join Us! First Friday of Month for a Live Q&A Session for Course Questions
1. Download the Chapter Handbook
2. Card System Dispute Management
3. Chargebacks Process and Framework
4. Chargeback Mitigation Strategies
5. Compelling Evidence
6. Arbitration
7. Knowledge Check
1. Course Survey
2. Congratulations! - Next Steps